Last updated: 26 September 2026
1. Free cancellation
You can cancel any booking free of charge up to 24 hours before the booked pickup time. Cancel by replying to your confirmation, by email or on WhatsApp, quoting your booking reference. We confirm every cancellation in writing.
2. Late cancellations and no-shows
Bookings cancelled less than 24 hours before pickup, and no-shows, are not refundable, because the driver and vehicle have already been reserved for you. If you paid in cash, nothing is charged.
3. Changing a booking
You can change the date, time, pickup address, destination or vehicle free of charge up to 24 hours before pickup, subject to availability. If the change affects the distance or vehicle class, the price is recalculated and we either charge the difference or refund it.
4. Flight delays
Airport pickups follow the real landing time of your flight at no extra cost, so a delayed flight does not count as a late cancellation. If your flight is cancelled, contact us as soon as possible and we will move or cancel the booking free of charge.
5. If we cancel
If we have to cancel a ride for any reason, you receive a full refund, or — if you prefer — we arrange an alternative ride at no extra cost.
6. How refunds are paid
Refunds for card payments are made to the same card used for the payment; we do not refund card payments in cash or to another account. We start the refund within 3 working days of the cancellation and it is completed no later than 14 days after we received your cancellation. The time for the money to appear on your statement depends on your card issuer.